Former Astronaut, Author Colonel Mullane served as a Mission Specialist in the first group of Space Shuttle Astronauts. His key focus is on TEAMWORK and its profound impact
on safety. His inspirational, motivational, and humorous descriptions of the Astronaut experience and how teamwork impacts safety, hits home.
Mullane will use the Space Shuttle Challenger disaster as an example of how a World-Class team can be victimized by incremental deviances from teamwork, leadership and safety best practices.
Challenger was a result of a catastrophic failure of the O-rings, Criticality 1 components used to form pressure seals between the four propellant-filled segments that comprise the twin solid fueled rocket boosters. Even though there were multiple instances of leaking O-rings in the 24 missions preceding Challenger, launches were never suspended to give engineers adequate time to address the problem. In hindsight, the serial justifications over a 4 year period to continue launch operations, reveal an incremental creep from best practices, i.e., a normalizing process. Challenger proved to be a ‘predictable surprise’.
The following lessons will be extracted from the story of Challenger:
- Normalization of deviance is rooted in decision-making while under job-related or personal pressures. Everybody is vulnerable. Procedural compliance will always be the best defense. Make it a religion.
- Maintain situational awareness. Have a questioning attitude.
- Risk has no memory. Risk is not diminished by the frequency at which one is successful in taking the risk.
- Beware of this thought process, ‘These are exceptional circumstances. I must take the short-cut. Next time I will do it right.’ One successful safety short cut provides this false feedback: The absence of a negative consequence suggests a risk previously believed to be absolute is, in fact, manageable. One short-cut opens to door to more.
- Set challenging but attainable goals. NASA’s shuttle launch goal of 24 missions per year proved to be unattainable and pressures that resulted from that goal were significant factors in the tragedy.
Responsibility & Accountability
Mullane will introduce this discussion with a personal story from his USAF flying career. At the time of the story, Mullane was a very experienced Weapons System Operator from the backseat of the reconnaissance version of the F-4 Phantom jet fighter but making his first flight in a swing-wing, supersonic F-111 jet. Ultimately, he and the pilot had to make a last second ejection from the crashing jet.
This crash was due to crew error…including Mullane’s failure to speak up at a critical moment in the flight. From this story he will develop these lessons:
- See something, Say something. Do something.
- We’re all in it together. In hazardous operations, the actions/inactions of a single individual can endanger everybody. Take each other’s back.
- One person with courage forms a majority. You count. You are unique. You might see something safety-related that nobody else sees. Never be a ‘safety passenger’ and assume somebody else will ‘take care of it.’
- Leaders: Empower your teams so everybody does count.
- We all contribute to the safety culture of a team and will be accountable for our contribution. In hazardous operations, you may not get a ‘do-over’. OWN your safety responsibility.
*The actual program title will be selected during a pre-event teleconference with the Client to ensure it fits the objectives of the meeting. In the same teleconference Astronaut Mullane will coordinate with the Client, using the following outline, to tailor his comments to the meeting objectives. Please note that Mullane’s programs are lavishly supported with rarely seen NASA videos and photos making it very easy for any audience (including non-technical audiences) to follow and understand the message. You do not need to be a rocket scientist to be thoroughly educated, inspired and motivated by Mullane’s presentations!
“I want to thank you so very much for the powerful presentation that you just completed at our Blue Origin. Your compassion for safety in all your stories was felt to my core. I have been in Aerospace for over 25 years and worked through the morale issues after Challenger at a very slow pace. My workforce plowed through, and I feel we rose above and learned during those difficult times. Safety is not a daily thought…it is every second of every day. Thank you again for an exceptional reminder of the importance of safety in our lives.”
Nancie G. – Blue Origin
“Thanks for the wonderful presentation, which was filled with action, humor and carried the messages of safety, teamwork, and leadership. Your messages were absolutely on target. We have had positive feedback from our logisticians, engineers, technicians, and management. Your presentation was expertly delivered and everyone who left was charged, energized, and felt empowered.”
Navy Surface Warfare Command
“Mr. Mullane, I was in Atlanta, Ga. AT the BST Conference and heard your speech. In my opinion it was the best part of the conference. My colleagues also share my opinion. My job duties are supervising construction projects. Your talk brought out points that we all can use in the business world and our home lives as well.”
Brandon H. – Chevron, USA
“I am sure it comes as no surprise that your presentation at the DOE’s Leadership Development Institute gets the highest marks among all of the sessions and presentations…. Thank you for making a valuable – even critical-contribution to the success of the LDI.”
National Training Center – Department of Energy
“You are an excellent speaker and I really enjoyed learning more about our space program. I do not think I have ever walked away from a presentation with so many valuable quotes! My favorite is ‘Success is not a destination it is a journey’. Our office will use this as our new motto.”
To inquire about Mullane’s presentations please call our office at (800) 783-0796, contact us by email at [email protected] or fill out the form below.
Videos by Mullane
Mullane offers a video contains a 30-minute discussion on the dangers of normalizing deviances from safety best practices and how to protect yourself and team from falling victim to this normalizing phenomenon. Mullane’s comments are lavishly supported with rarely seen NASA videos and photos making it extremely easy for any audience (including non-technical audiences) to follow and understand the message. You do not need to be a rocket scientist to be thoroughly educated, inspired, and motivated by the contents of this video!
Buy this safety video program at https://www.charliemorecraft.com/product/stopping-normalization-of-deviance-a-safety-program/